Ethics & Ethical Standards for Pharmacy Professionals (GPhC)
A 2.5-hour CPD course built around the GPhC's Standards for Pharmacy Professionals, person-centred care across every setting including remote and distance-selling pharmacy, confidentiality in a genuinely public-facing role, speaking up and candour when something goes wrong, and honesty under real commercial pressure. Written for both pharmacists and pharmacy technicians.
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Course Content
Is this you?
We wrote this for three kinds of GPhC-registered professional. Most people reading this are at least one of them.
You feel real commercial pressure alongside your clinical judgement.
Sales targets, incentivised ranges, or informal pressure from management can genuinely tug against what your professional judgement actually recommends. This course names that tension directly and works through how to keep them separate.
You work in a genuinely public-facing role, not a private consulting room.
Confidentiality at an open counter, with other customers nearby, is a real, distinct challenge. This course treats it as the physical discipline it actually is, not just a general privacy principle.
A dispensing error or genuine dilemma has tested you recently.
Whether it's being open after an error, or working through a genuine consent question, this course works through the real reasoning, not just the rule.
The GPhC sets nine standards. This course covers the ethical reasoning ones.
Ethics and our upcoming Professionalism course are designed as a pair, covering the GPhC's Standards for Pharmacy Professionals fully between them without repeating each other. Here's where this course sits.
Person-Centred Care
Genuine consent and involvement, including in remote and distance-selling settings.
This courseConfidentiality
What confidentiality requires in a genuinely public-facing pharmacy role.
This courseSpeaking Up & Candour
Being open when a dispensing error or other concern arises.
This courseProfessional Manner
Honesty and integrity, including under real commercial pressure.
This courseWhat it covers, and why
Course description
A 2.5-hour CPD course on the ethical reasoning side of the GPhC's Standards for Pharmacy Professionals, built for both pharmacists and pharmacy technicians. It covers person-centred care across every setting including remote and distance-selling pharmacy, confidentiality in a genuinely public-facing role, speaking up and candour when something goes wrong, and professional honesty under real commercial pressure.
Why it's relevant
Pharmacy occupies a genuinely distinct position among regulated healthcare professions: much of it happens in an open, public-facing retail environment, and many pharmacies are also commercial businesses with real sales targets. This course names both of those tensions directly, rather than treating pharmacy ethics as a generic clinical-ethics course with a different job title attached.
How it improves your practice
You'll finish able to apply genuine consent and person-centred care across every pharmacy setting, understand what confidentiality actually requires at an open counter, speak up and be candid when a dispensing error or other concern arises, including the apology itself, and recognise what professional honesty requires when commercial pressure is genuinely present.
What it covers
The course runs across five modules:
- Person-centred care, consent, and remote and distance-selling settings
- Confidentiality and privacy in a genuinely public-facing role
- Speaking up and candour when a dispensing error or other concern arises
- Professional honesty under real commercial pressure
- Applying every standard together, with two full worked cases
Who it's for
Any GPhC-registered pharmacist or pharmacy technician, at any career stage, in community, hospital, primary care, or distance-selling pharmacy. Part of the wider CrownEthics library of CPD courses for UK healthcare professionals.
Related courses
This course stands on its own. This pairs naturally if your situation calls for it:
- You want to understand the wider fitness to practise process — add Fitness to Practise: What You Need to Know. Relevant across every UK regulator, not GPhC-specific.
Every course above is standalone and priced individually.
Everything included
18 lessons across 5 modules, self-paced, around 2.5 hours
Four short knowledge checks, plus a final 15-question assessment (80% to pass, unlimited retakes)
Downloadable certificate of completion, permanent access
Reviewed by qualified professionals for accuracy
No expiry, revisit any time
Questions about this course
Does this course count as CPD?
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Is this course relevant to pharmacy technicians, or only pharmacists?
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Does the course address commercial pressure directly?
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How is this different from a generic clinical ethics course?
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Does the course cover distance-selling and online pharmacy?
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Will this help if a concern has already been raised about me?
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How long does the course take, and is it self-paced?
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Is there an assessment, and what happens if I don't pass?
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Who reviewed this course for accuracy?
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Can my pharmacy or organisation enrol multiple staff at once?
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Still have a question? Email us and we'll get back to you.
