GPhC remediation courses for pharmacy professionals
facing a concern, investigation or hearing.
Insight, Remediation and the wider Fitness to Practise and Probity library, built around what a fitness to practise panel weighs: insight, remediation and the likelihood of the concern happening again.
What brings you here today?
Insight & Remediation
Insight: Understanding Your Mistakes
What it covers
For Pharmacists and pharmacy technicians facing a GPhC concern, or wanting to understand what a panel looks for most
Apply the four-pillar framework fitness to practise panels use in every case
Write a reflective account that holds up at a hearing
Avoid the six reflection failures that undermine well-intentioned accounts
Remediation: Demonstrating Change
What it covers
For Pharmacists and pharmacy technicians who need to show a regulator or employer that change has happened
Build a remediation plan connected directly to the root cause
Gather the specific evidence a panel looks for, not just good intentions
The rest of the remediation library
Different concerns call for different evidence. Add whichever matches your situation. The two GPhC-specific courses, Ethics and Professionalism, are also listed in the Professionalism and ethics groups on the CPD page.
Ethics & Ethical Standards for GPhC-Registered Pharmacy Professionals
For pharmacy professionals whose concern touches consent, confidentiality or an ethical dilemma
- Person-centred care, professional judgement and candour
- Confidentiality and managing conflicts of interest in pharmacy practice
Professionalism & Professional Standards for GPhC-Registered Pharmacy Professionals
For pharmacy professionals whose concern touches competence, delegation, conduct or team culture
- Competence, professional judgement and safe, effective practice
- Workplace culture and raising concerns properly in pharmacy settings
Fitness to Practise: What You Need to Know
For Pharmacists and pharmacy technicians who want to understand the GPhC process before or during an investigation
- How a regulator typically triages, investigates and refers concerns to a fitness to practise panel
- What a regulator needs to see at each stage to resolve or close a case
Reflection: Learning from Your Practice
For Pharmacists and pharmacy technicians who must evidence reflective practice to an employer or regulator
- Produce structured reflections that feed into your CPD entries
- Use Gibbs’ cycle to write accounts that show learning, not just description
How to Ensure a Similar Mistake Won’t Happen Again
For Pharmacists and pharmacy technicians who need to show that the fix addresses the system, not just the incident
- Identify the root-cause conditions behind a recurring type of error
- Show a panel or employer that the fix addresses the system, not just the incident
How to Deal with a Complaint
For Pharmacists and pharmacy technicians navigating an active complaint, from a patient, relative or employer
- Understand each stage of a complaints process and what is expected at each
- Draft an honest, well-judged response that does not make things worse
How to Avoid a Complaint
For Pharmacists and pharmacy technicians who want to understand how the same pattern can be avoided in future
- Recognise the communication patterns behind most complaints
- Apply practical changes to how you handle difficult conversations
Duty of Candour & Openness
For Pharmacists and pharmacy technicians facing a concern about openness, disclosure or a patient safety incident
- The legal test for a notifiable safety incident
- Apologising honestly without conceding legal fault
Gifts, Hospitality & Conflicts of Interest
For Pharmacists and pharmacy technicians facing a concern about a gift, a financial interest or a conflict
- How to judge whether an interest may affect, or be seen to affect, your judgement
- Two complete worked cases, not just the theory
Probity & Honesty in Practice
For Pharmacists and pharmacy technicians facing a concern about honesty, declarations or record-keeping
- The common forms dishonesty takes in clinical practice
- Two complete worked cases, including pressure from a colleague
Financial Integrity & Probity
For Pharmacists and pharmacy technicians facing a concern involving expenses, claims or financial honesty
- Fraud patterns, undeclared secondary income and how it begins
- Why the amount involved does not change how seriously it is treated
Rebuilding Trust with Patients & Regulators
For Pharmacists and pharmacy technicians who have been through a finding or sanction and want to rebuild trust
- The practical steps to rebuilding trust after a concern is resolved
- What patients, employers and regulators look for over time
Professionalism in Documentation
For Pharmacists and pharmacy technicians facing a concern about record-keeping or late entries
- The line between an error and falsification, with a case worked in full
- How to add a late entry correctly
Effective Communication in Practice
For Pharmacists and pharmacy technicians facing a concern that began as a communication breakdown
- Why handover is the highest-risk moment, with a case worked in full
- SBAR, and communicating with patients as well as colleagues
Teamwork & Collaboration
For Pharmacists and pharmacy technicians facing a concern involving team dynamics, delegation or raising concerns
- What bullying looks like, and why concerns get harder to raise with seniority
- What protects you when you raise a concern, and how to escalate
Clinical Competence & Patient Safety
For Pharmacists and pharmacy technicians facing a concern about competence or practising within their scope
- Recognising the limits of your competence and seeking supervision
- How regulators weigh evidence of remediation
Professional Boundaries in Health and Social Care
For Pharmacists and pharmacy technicians facing a concern about a relationship with a patient, service user or colleague
- How regulators think about power imbalance and trust
- Boundaries with colleagues, not just patients
Ethical Boundaries with Patients & Colleagues
For Pharmacists and pharmacy technicians facing a concern about treating someone they know or showing favouritism
- Treating family, friends and acquaintances, and when to step back
- Favouritism, with no romantic element required
Social Media & Digital Professional Boundaries
For Pharmacists and pharmacy technicians facing a concern about something posted, shared or messaged online
- Where the professional line sits on personal accounts
- The anonymisation misconception most professionals hold
Privacy, Consent & Chaperone
For Pharmacists and pharmacy technicians facing a concern about intimate care, consent or chaperoning
- The consent requirements that apply to intimate care and examinations
- What counts as fulfilling the chaperone role
Dignity & Non-Discrimination
For Pharmacists and pharmacy technicians wanting to treat every patient and colleague with dignity, and to recognise discrimination
- Dignity and non-discrimination in everyday practice
- What a discrimination concern looks like when it reaches a regulator
Prescribing Standards & Guidance
For Pharmacist independent prescribers wanting clarity on prescribing standards and guidance
- Prescribing standards and guidance for independent prescribers
- Working within your scope and competence
Match the course to the stage
Broadly, a GPhC concern moves from initial assessment, through investigation and a decision on whether there is a case to answer, and sometimes to a hearing before the Fitness to Practise Committee. Your union, professional body or indemnity provider can tell you exactly where your case is.
Initial assessment and the first letter
The GPhC reviews the concern and decides whether it needs investigating. Understand what is happening before you reply.
Investigation and your response
You may be asked for a written response. A clear, honest account of what happened and what you learned carries weight.
Case to answer
The Investigating Committee considers whether there is a case to answer. Evidence that the concern has been addressed is central here.
Hearing, and what follows
If a case goes to a hearing, insight and remediation are examined in detail. After an outcome, the work shifts to rebuilding trust.
What these courses can and cannot do
They give you structured learning and a CrownEthics certificate of completion that you can reference in your own reflective account. They do not replace advice from your union, professional body, indemnity provider or a solicitor, and we cannot promise any outcome in your case.
If you have received a letter: contact your union, professional body or indemnity provider first, keep to every deadline, do not alter any records, and do not contact the person who raised the concern.
What’s going on for you?
Situations pharmacists and pharmacy technicians facing a GPhC concern are in, and the courses that address each one.
I’ve received a letter from the GPhC
Understand what is happening, what the process looks like, and how to start building insight and reflection. Speak to your union, professional body or indemnity provider as well.
A patient safety, consent or delegation concern has been raised
Work through consent, safe delegation and the ethical reasoning behind safe decisions, the areas most often at the centre of a clinical concern.
I need to show I’ve changed
Build a remediation plan connected to the actual cause, with concrete, evidenced steps you have already taken to address it.
The concern involves honesty, records or social media
Dishonesty and record-keeping concerns are treated differently from competence concerns. Understand how, and what helps you respond.
What makes our GPhC courses different from generic CPD
Built against the Standards for pharmacy professionals
Every lesson is anchored in the GPhC’s Standards for pharmacy professionals, not a generic ethics framework relabelled for your profession.
Written for pharmacy practice
Scenarios are drawn from pharmacy practice, including professional judgement, record-keeping, working in teams and care of vulnerable patients.
Worked cases, not abstract theory
Courses include multi-step cases that tie the principles to an actual clinical or workplace decision.
A certificate that names what you completed
Issued only on passing the final assessment at 80%. Suitable evidence for your written response and reflective account.
CrownEthics is an Approved CPD Provider
CrownEthics is a CPD Group Approved Provider, Provider #791056, listed on The CPD Group’s public register. This relates to our status as a provider only.
Verify our provider status →- Approved CPD Provider #791056, publicly listed
- This confirms provider status only
- Course certificates are issued by CrownEthics
A certificate that shows exactly what you completed
Every CrownEthics certificate names the specific course, the CPD hours, the date and a unique reference number. It is a CrownEthics certificate of completion, useful evidence for your reflective account or remediation statement.
- Course name and CPD hours stated clearly
- Unique certificate reference number
- Issued only after passing the final assessment
- Downloadable and yours to keep
Buy any 3, 5, or 10 courses, your choice, any area
No fixed packages. Pick exactly what is relevant, and the discount applies automatically at checkout.
From choosing a course to holding your certificate
A straightforward process, whether you are building a revalidation record or responding to a live concern.
Choose your courses
Use the situation guide above, or browse the full catalogue and add whatever is relevant.
Complete at your own pace
Fully online, available immediately after enrolling. One sitting or several.
Pass the final assessment
Score 80% or higher to unlock your certificate. Retakes are unlimited.
Download your certificate
Ready immediately, showing the course title, CPD hours and your name.
GPhC concerns & remediation — common questions
The questions pharmacy professionals most often ask about this curriculum.
I’ve received a letter from the GPhC. What should I do first?
Contact your union, professional body or indemnity provider straight away if you have not already, and keep to every deadline in the letter. Starting relevant learning is a constructive step, but it does not replace advice specific to your case.
Will completing these courses help my GPhC case?
They give you structured learning and a documented record of it, which you can refer to in your own reflective account or remediation statement. We cannot promise an outcome, and we are not a substitute for advice from your representative or a solicitor.
What does the GPhC look for in insight and remediation?
In broad terms, GPhC committees consider insight, whether the concern has been remedied, and the likelihood of it being repeated when deciding whether fitness to practise is impaired. Check the GPhC’s own fitness to practise guidance for the detail.
What’s the difference between a concern, a referral and a formal investigation?
A concern is information the GPhC receives about a registered professional. Not every concern becomes a formal investigation, and many are closed at an early stage. Your representative can explain where your case is and what comes next.
Which course should I start with?
If you have just received a letter, start with Fitness to Practise: What You Need to Know, then Insight. If you are already building your response, Insight, Reflection and Remediation are the core three.
Do I need to be under investigation to take these courses?
No. Many pharmacists and pharmacy technicians take them after a smaller incident, a complaint or a near miss, to show learning early. If you are not facing a concern, our GPhC CPD courses may be a better fit.
Is there an assessment for each course?
Yes. Each course has short knowledge checks plus a final assessment, with an 80% pass mark to unlock your certificate. Retakes are unlimited.
Can my employer or union enrol several people at once?
Yes. We offer team access and bulk pricing, with an individual certificate issued to everyone who completes each course. Contact us for organisation-level enrolment.
We’ll email you when it launches
Usually with an early-access discount for people on the list.
