CPD courses for pharmacists and pharmacy technicians,
built around the Standards.

For Pharmacists and pharmacy technicians who want to record reflection on their CPD and learning

• Produce structured reflections that feed into your CPD entries
• Use Gibbs’ cycle to write accounts that show learning, not just description

For Pharmacists and pharmacy technicians who want to understand the GPhC process before a concern ever reaches them

• How a regulator typically triages, investigates and refers concerns to a fitness to practise panel
• What a regulator needs to see at each stage to resolve or close a case

For Pharmacists and pharmacy technicians who want to understand what insight means to a regulator, before it is ever tested

• Apply the four-pillar framework fitness to practise panels use in every case
• Write a reflective account that holds up at a hearing or in your reflective account
• Avoid the six reflection failures that undermine well-intentioned accounts

For Pharmacists and pharmacy technicians who want to understand what evidenced change looks like, before they ever need it

• Build a remediation plan connected directly to the root cause
• Gather the specific evidence a panel looks for, not just good intentions

For Pharmacists and pharmacy technicians who want to show systemic learning, not just a one-off fix

• Identify the root-cause conditions behind a recurring type of error
• Show a panel or employer that the fix addresses the system, not just the incident

For Pharmacists and pharmacy technicians who want to handle a complaint well before one is made

• Understand each stage of a complaints process and what is expected at each
• Draft an honest, well-judged response that does not make things worse

For Pharmacists and pharmacy technicians wanting to reduce the risk of a complaint before one ever happens

• Recognise the communication patterns behind most complaints
• Apply practical changes to how you handle difficult conversations

For Pharmacists and pharmacy technicians wanting to understand both the statutory and the professional duty of candour

• The legal test for a notifiable safety incident
• Apologising honestly without conceding legal fault

For Pharmacists and pharmacy technicians wanting clarity on gifts from patients, sponsored training and secondary work

• How to judge whether an interest may affect, or be seen to affect, your judgement
• Two complete worked cases, not just the theory

For Pharmacists and pharmacy technicians wanting to understand why dishonesty is treated differently from a competence concern

• The common forms dishonesty takes in clinical practice
• Two complete worked cases, including pressure from a colleague

For Pharmacists and pharmacy technicians wanting clarity on expenses, secondary income and financial honesty

• Fraud patterns, undeclared secondary income and how it begins
• Why the amount involved does not change how seriously it is treated

For Pharmacists and pharmacy technicians who want to understand how trust is rebuilt after a concern

• The practical steps to rebuilding trust after a concern is resolved
• What patients, employers and regulators look for over time

For Pharmacists and pharmacy technicians wanting clarity on the line between professional care and a relationship that exploits trust

• How regulators think about power imbalance and trust
• Boundaries with colleagues, not just patients

For Pharmacists and pharmacy technicians who care for people they already know, or who are navigating favouritism

• Treating family, friends and acquaintances, and when to step back
• Favouritism, with no romantic element required

For Pharmacists and pharmacy technicians wanting clarity on where the professional line sits online, personal accounts included

• Where the professional line sits on personal accounts
• The anonymisation misconception most professionals hold

For Pharmacists and pharmacy technicians who perform, supervise or act as a chaperone for intimate care and examinations

• The consent requirements that apply to intimate care and examinations
• What counts as fulfilling the chaperone role

For Pharmacists and pharmacy technicians wanting records that protect patients and stand up to scrutiny

• The line between an error and falsification, with a case worked in full
• How to add a late entry correctly

For Pharmacists and pharmacy technicians wanting safer handover and stronger communication with patients and colleagues

• Why handover is the highest-risk moment, with a case worked in full
• SBAR, and communicating with patients as well as colleagues

For Pharmacists and pharmacy technicians wanting to work well across teams and raise concerns safely

• What bullying looks like, and why concerns get harder to raise with seniority
• What protects you when you raise a concern, and how to escalate

For Pharmacists and pharmacy technicians wanting to maintain competence and recognise their limits

• Recognising the limits of your competence and seeking supervision
• How regulators weigh evidence of remediation