Welcome to Rebuilding Trust (Trust)
Welcome to this course
A real, documented case: a doctor was restored to the register after demonstrating apparent remediation, and was later disciplined again for a different act of dishonesty. The tribunal’s own review found the evidence of genuine, durable change hadn’t actually been properly tested the first time.
This course covers what genuinely rebuilds trust after a finding, complaint, or error, with your regulator, and with the people in your care, grounded in real GMC restoration data and current research on disclosure and apology, not vague reassurance about “moving forward.”
- Explain why trust, once broken, needs deliberate, evidenced rebuilding, not time alone
- Apply the same four questions a tribunal actually asks at a review hearing
- Recognise the real, common reasons restoration applications are refused
- Understand when disclosure and apology genuinely rebuild patient trust, and when they don’t
- Build a genuine self-check for rebuilding trust, with a regulator or a patient
Who this is for
Any regulated health or social care professional. This is a genuinely common course, the underlying evidence on what rebuilds trust is consistent across GMC, NMC, GDC, HCPC, GPhC, and Social Work England.
This course explains the general evidence on rebuilding trust. It is not legal advice. If you’re facing a live restoration application, review hearing, or any active regulatory process, contact your defence organisation, union, or indemnity provider immediately.
Structure How this course is organised +
Four modules, three knowledge checks, and a final 12-question assessment. Score 80% to unlock your certificate.
- Module 1 — why trust, once broken, needs deliberate rebuilding
- Module 2 — rebuilding trust with your regulator
- Module 3 — rebuilding trust with patients
- Module 4 — a practical framework for rebuilding trust
Around 2 hours in total, worth 2 CPD hours.
Part of Probity & Honesty — Common Courses +
This course sits within CrownEthics’ Probity & Honesty library, alongside Duty of Candour & Openness, Gifts, Hospitality & Conflicts of Interest, Probity & Honesty in Practice, and Financial Integrity & Probity.
